CHAPTER 1 – MANAGERS: KEY TO INFORMATION TECHNOLOGY RESULTS
MULTIPLE CHOICE
1. The scope of the project, the data captured, and the usability of new information technology systems are some of the decisions taken by:
a. software developers.
b. managers.
c. software testers.
d. network administrators.
ANS: B
RATIONALE: Managers, working in conjunction with information technology (IT) specialists, must make many decisions when implementing a new IT solution, including how broad the project will be in scope, what data to capture, how databases and applications should be tailored, what information will flow from the systems and to whom, and, most importantly, how people will use the system to make a difference.
2. What approach should be followed by managers to ensure that information technology innovations pay off?
a. Linguistic
b. Holistic
c. Relativistic
d. Imperialistic
ANS: B
RATIONALE: Managers are the key to ensuring that information technology innovations pay off; they must lead a holistic approach that includes encouraging the acceptance of change, addressing changes in business processes and organizational structure, establishing new employee roles and expectations, and creating new measurement and reward systems.
3. _____ includes all tools that capture, store, process, exchange, and use information.
a. Information technology
b. Information hierarchy
c. Information board
d. Information broadcast
ANS: A
RATIONALE: Information technology includes all tools that capture, store, process, exchange, and use information. The field of information technology includes computer hardware, such as mainframe computers, servers, desktops, laptops, tablets, and smartphones; software, such as operating systems and applications for performing various functions; networks and related equipment, such as modems, routers, and switches; and databases for storing important data.
4. The set of information technology (IT) hardware, software, and networks in an organization is called its _____.
a. IT organization
b. IT hierarchy
c. IT infrastructure
d. IT board
ANS: C
RATIONALE: An organization’s defined set of information technology (IT) hardware, software, and networks is called its IT infrastructure. An organization’s IT infrastructure must be integrated with employees and procedures to build, operate, and support information systems that enable a firm to meet its fundamental objectives.
5. Which of the following information technologies (IT) include information systems that improve the productivity of individual users in performing stand-alone tasks?
a. Enterprise IT
b. Personal IT
c. Group IT
d. Prototype IT
ANS: B
RATIONALE: Personal information technology (IT) includes information systems that improve the productivity of individual users in performing stand-alone tasks. Examples include personal productivity software such as word processing, presentation, and spreadsheet software; decision support systems, and online learning systems.
6. Rapidstudy, an online platform, is used to enhance the learning capabilities of students. This is an example of:
a. personal information technology.
b. enterprise information technology.
c. group information technology.
d. prototype information technology.
ANS: A
RATIONALE: Personal information technology includes information systems that improve the productivity of individual users in performing stand-alone tasks. Examples include personal productivity software such as word processing, presentation, and spreadsheet software; decision support systems, and online learning systems.
7. Which of the following information systems employ an analytic model to help users gain insights into a problem situation, examine alternate solutions, and recommend an appropriate course of action?
a. A word processing software
b. A decision support system
c. A spreadsheet software
d. A web conferencing system
ANS: B
RATIONALE: A decision support system (DSS) employs analytic models to help users gain insights into a problem situation, examine alternative solutions, and recommend an appropriate course of action. For example, VisualDx is a clinical decision support system that provides instant access to concise disease information and high-quality medical images.
8. VisualDX provides instant access to concise disease information and high-quality medical images. This is an example of:
a. word processing system.
b. interorganizational information system.
c. decision support system.
d. online learning system.
ANS: C
MULTIPLE CHOICE
1. The scope of the project, the data captured, and the usability of new information technology systems are some of the decisions taken by:
a. software developers.
b. managers.
c. software testers.
d. network administrators.
ANS: B
RATIONALE: Managers, working in conjunction with information technology (IT) specialists, must make many decisions when implementing a new IT solution, including how broad the project will be in scope, what data to capture, how databases and applications should be tailored, what information will flow from the systems and to whom, and, most importantly, how people will use the system to make a difference.
2. What approach should be followed by managers to ensure that information technology innovations pay off?
a. Linguistic
b. Holistic
c. Relativistic
d. Imperialistic
ANS: B
RATIONALE: Managers are the key to ensuring that information technology innovations pay off; they must lead a holistic approach that includes encouraging the acceptance of change, addressing changes in business processes and organizational structure, establishing new employee roles and expectations, and creating new measurement and reward systems.
3. _____ includes all tools that capture, store, process, exchange, and use information.
a. Information technology
b. Information hierarchy
c. Information board
d. Information broadcast
ANS: A
RATIONALE: Information technology includes all tools that capture, store, process, exchange, and use information. The field of information technology includes computer hardware, such as mainframe computers, servers, desktops, laptops, tablets, and smartphones; software, such as operating systems and applications for performing various functions; networks and related equipment, such as modems, routers, and switches; and databases for storing important data.
4. The set of information technology (IT) hardware, software, and networks in an organization is called its _____.
a. IT organization
b. IT hierarchy
c. IT infrastructure
d. IT board
ANS: C
RATIONALE: An organization’s defined set of information technology (IT) hardware, software, and networks is called its IT infrastructure. An organization’s IT infrastructure must be integrated with employees and procedures to build, operate, and support information systems that enable a firm to meet its fundamental objectives.
5. Which of the following information technologies (IT) include information systems that improve the productivity of individual users in performing stand-alone tasks?
a. Enterprise IT
b. Personal IT
c. Group IT
d. Prototype IT
ANS: B
RATIONALE: Personal information technology (IT) includes information systems that improve the productivity of individual users in performing stand-alone tasks. Examples include personal productivity software such as word processing, presentation, and spreadsheet software; decision support systems, and online learning systems.
6. Rapidstudy, an online platform, is used to enhance the learning capabilities of students. This is an example of:
a. personal information technology.
b. enterprise information technology.
c. group information technology.
d. prototype information technology.
ANS: A
RATIONALE: Personal information technology includes information systems that improve the productivity of individual users in performing stand-alone tasks. Examples include personal productivity software such as word processing, presentation, and spreadsheet software; decision support systems, and online learning systems.
7. Which of the following information systems employ an analytic model to help users gain insights into a problem situation, examine alternate solutions, and recommend an appropriate course of action?
a. A word processing software
b. A decision support system
c. A spreadsheet software
d. A web conferencing system
ANS: B
RATIONALE: A decision support system (DSS) employs analytic models to help users gain insights into a problem situation, examine alternative solutions, and recommend an appropriate course of action. For example, VisualDx is a clinical decision support system that provides instant access to concise disease information and high-quality medical images.
8. VisualDX provides instant access to concise disease information and high-quality medical images. This is an example of:
a. word processing system.
b. interorganizational information system.
c. decision support system.
d. online learning system.
ANS: C