a. transaction processing system (TPS)
b. transaction migration system (TMS)
c. transaction secured system (TSS)
d. transaction broadcast system (TBS)
ANS: A
RATIONALE: A transaction processing system (TPS) captures data from company transactions and other key events, and then updates the firm’s records, which are maintained in electronic files or databases. Each TPS supports a specific activity of the firm, and several may work together to support an entire business process.
26. Shipment planning and shipment execution are the stages involved in:
a. inventory control.
b. structured interaction.
c. order processing.
d. target process.
ANS: C
RATIONALE: Each transaction processing system (TPS) supports a specific activity of the firm, and several may work together to support an entire business process. For example, some organizations use many TPSs to support their order processing, which includes order entry, shipment planning, shipment execution, inventory control, and accounts receivable.
27. Data captured using the order entry transaction processing system is used to:
a. replicate a set of orders.
b. process the refund for returned orders.
c. create new orders.
d. update a file of open orders.
ANS: D
RATIONALE: Data captured using the order entry transaction processing system is used to update a file of open orders—orders received but not yet shipped.
28. Which of the following acts as an input to the shipment planning transaction processing system that determines the orders to be filled, the shipping date, and the location from which each order will be shipped?
a. The open order file
b. The planned order file
c. The exchange order file
d. The local order file
ANS: A
RATIONALE: Data captured using the order entry transaction processing system (TPS) is used to update a file of open orders—orders received but not yet shipped. The open order file, in turn, is used as input to the shipment planning TPS, which determines the orders to be filled, the shipping date, and the location from which each order will be shipped. The result is the planned order file, which is passed downstream to the shipment execution TPS, and so on.
29. Which of the following best describes an enterprise system?
a. It captures data from company transactions and other key events, and then updates the firm’s records, which are maintained in electronic files or databases.
b. It enables the sharing of information across all business functions and all levels of management.
c. It includes information systems that improve communications and support collaboration among the members of a workgroup.
d. It encompasses a number of computer-enhanced learning techniques, including computer-based simulations, multimedia DVDs, Web-based learning materials, hypermedia, podcasts, and Webcasts.
ANS: B
RATIONALE: Many organizations employ enterprise systems to support their operation and planning functions and to enable the sharing of information across all business functions and all levels of management. These systems employ a database of key operational and planning data that can be shared by all employees and, in some situations, customers and suppliers.
30. Customer relationship management (CRM) and product life cycle management (PLM) are common types of:
a. personal systems.
b. group systems.
c. resource planning systems.
d. enterprise systems.
ANS: D
RATIONALE: Enterprise systems employ a database of key operational and planning data that can be shared by all employees and, in some situations, customers and suppliers. The three most common types of enterprise systems are enterprise resource planning systems, customer relationship management systems, and product life cycle management systems.
31. Which of the following systems support the supply chain processes such as order processing, inventory management, and purchasing?
a. Customer relationship management (CRM)
b. Product life cycle management (PLM)
c. Enterprise resource planning (ERP)
d. Organizational information system (OIS)
ANS: C
RATIONALE: An enterprise resource planning (ERP) system is a set of integrated programs that manage a company’s vital business operations. They support the supply chain processes, such as order processing, demand planning, inventory management, and purchasing.
32. _____ systems support the sales and marketing processes.
a. Customer relationship management (CRM)
b. Product life cycle management (PLM)
c. Enterprise resource planning (ERP)
d. Organizational information system (OIS)
ANS: A
RATIONALE: A customer relationship management (CRM) system helps a company manage all aspects