40. Which of the following models describe the key activities that are needed to build commitment for change?
a. The Unified Acceptance Model
b. The Change Management Technology Model
c. The Change Management Continuum Model
d. The Diffusion of Innovation Model
ANS: C
RATIONALE: D.R. Conner developed the Change Management Continuum Model, which describes the key activities that are needed to build commitment for change. This model provides a roadmap to guide management actions at each stage of the introduction of a new system.
41. The _____ provides a roadmap to guide the management actions at each stage of the introduction of a new system.
a. Unified Acceptance Model
b. Change Management Continuum Model
c. Change Management Technology Model
d. Diffusion of Innovation Model
ANS: B
RATIONALE: D.R. Conner developed the Change Management Continuum Model, which describes key activities that are needed to build commitment for change. This model provides a roadmap to guide the management actions at each stage of the introduction of a new system.
42. Which of the following is a phase of the Change Management Continuum Model?
a. Inform
b. Adopt
c. Perception
d. Internalization
ANS: A
RATIONALE: Inform, educate, and commit are the phases of the Change Management Continuum Model. Its goal is to make people aware of the change and why it is occurring.
43. Positive perception, adoption, and institutionalization are the stages of the _____ phase of the Change Management Continuum Model.
a. inform
b. educate
c. contact
d. commit
ANS: B
RATIONALE: The educate phase makes people recognize the impact of change on them and their way of working. Positive perception, adoption, and institutionalization are the stages of the educate phase of the Change Management Continuum Model.
44. The _____ stage of the Change Management Continuum Model demonstrates a positive impact on the organization.
a. internalization
b. institutionalization
c. adoption
d. perception
ANS: C
RATIONALE: The adoption stage comes under the educate phase of the Change Management Continuum Model. It describes the change that has demonstrated a positive impact on the organization.
45. Identify the stage in the Change Management Continuum Model that incorporates the changes in the routine operating procedures of an organization.
a. Internalization
b. Perception
c. Adoption
d. Institutionalization
ANS: D
RATIONALE: Institutionalization stage in the Change Management Continuum Model incorporates the changes in the routine operating procedures of an organization. It comes under the educate phase.
46. Which of the following best describes the awareness stage of the Change Management Continuum Model?
a. A person becoming aware that a change is to take place
b. A person gaining basic knowledge of the change
c. A person incorporating the change in routine operating procedures
d. A person committed to a change due to personal interest
ANS: B
RATIONALE: In the awareness stage of the Change Management Continuum Model, a person has a basic knowledge of the change. This stage comes under the inform phase.
47. Which of the following is true of the Internalization phase of the Change Management Continuum Model?
a. Employees are highly committed to the change because it suits their interests.
b. Employees formally incorporate the change into routine operating procedures of the organization.
c. Employees comprehend the nature and intent of the change and how he or she will be affected.
d. Employees gain a basic knowledge of the change.
ANS: A
RATIONALE: In the internalization stage of the Change Management Continuum Model, people are highly committed to the change because it matches their interests, goals, and values. This phase comes under the commit phase.
48. Usefulness, ease of use, management expectations, and facilitating conditions are the key factors of:
a. the Change Management Continuum Model.
b. the Diffusion of Innovation Theory.
c. the Change Management Consistent Model.
d. the Unified Theory of Acceptance and Use of Technology.
ANS: D
RATIONALE: The Unified Theory of Acceptance and Use of Technology identifies four key factors that directly determine a user’s acceptance and usage of information technology. They are usefulness, ease of use, management expectations, and facilitating conditions.
49. In the Unified Theory of Acceptance and Use of Technology, who provides the technical infrastructure help in learning and using the new technology?