Business Communication Essentials 5th Canadian Edition by Courtland L Bovee test bank

Diff: 1     Type: TF     Page Ref: 2
Objective:  1-1
 
76) Companies that communicate well significantly outperform those that communicate poorly.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 4
Objective:  1-1
 

77) When communicating, the sender and receiver may need to negotiate the meaning of the original message through discussion.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 4
Objective:  1-1
 
78) The ability to follow accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 8
Objective:  1-2
 
79) In today's hectic, competitive world, the notion of etiquette is no longer relevant.
Answer:  FALSE
Diff: 1     Type: TF     Page Ref: 8
Objective:  1-2
 
80) According to the basic eight-step model of communication, the communication process starts with a sender having an idea and then encoding the idea into a message that can be transferred to a receiver.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 9
Objective:  1-3
 
81) The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 10
Objective:  1-3
 
82) Decoding a message is a simple process if the message is well intentioned and well crafted.
Answer:  FALSE
Diff: 1     Type: TF     Page Ref: 10
Objective:  1-3
 
83) The social communication model is primarily defined by a broadcasting or publishing mindset.
Answer:  FALSE
Diff: 1     Type: TF     Page Ref: 10
Objective:  1-3
 
84) Social communication is bidirectional and tends to have high message frequency.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 11
Objective:  1-3
 

85) Given its several advantages, most companies today have shifted to the social communications model for all their communication needs.
Answer:  FALSE
Diff: 1     Type: TF     Page Ref: 11
Objective:  1-3
 
86) Mobile communication focuses only on consumer usage and entertainment.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 12
Objective:  1-4
 
87) It is unethical to omit essential information from a communication.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 15
Objective:  10-5
 
88) An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 16
Objective:  1-5
 
89) When making decisions, you must consider whether a decision that seems ethical now will seem unethical in the future.
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 16
Objective:  10-5
 
90) In high-context cultures, the rules of everyday life are stated explicitly.
Answer:  FALSE
Diff: 1     Type: TF     Page Ref: 16
Objective:  1-6
 
91) Low-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.
Answer:  FALSE
Diff: 1     Type: TF     Page Ref: 16
Objective:  1-6
 
92) When speaking with a multilingual audience, you should check for understanding by asking "Am I going too fast?" rather than "Is this too difficult for you?"
Answer:  TRUE
Diff: 1     Type: TF     Page Ref: 21
Objective:  1-6
 

93) In order to use communication technology effectively, routinely activate visual alerts for incoming messages so you can keep track of all the information that is coming in.
Answer:  FALSE
Diff: 1     Type: TF     Page Ref: 23
Objective:  1-7