Organizational Behaviour: Understanding and Managing Life at Work 10th edition by Gary Johns Test ba
1) Who was the father of scientific management?
A) Henri Fayol
B) Frederick Taylor
C) Lyndall Urwick
D) Max Weber
E) Elton Mayo
Answer: B
Diff: 1 Type: MC Page Ref: 12
Skill: Recall
Objective: 1.4 Contrast the classical viewpoint of management with that advocated by the human relations movement.
2) Scientific Management is the process of
A) using research to develop the optimum degree of specialization and standardization of work tasks.
B) developing a strict set of rules and regulations.
C) developing a strict chain of command.
D) establishing objective criteria for promotion and selection of employees.
E) centralizing power at the top of organizations.
Answer: A
Diff: 2 Type: MC Page Ref: 12
Skill: Recall
Objective: 1.4 Contrast the classical viewpoint of management with that advocated by the human relations movement.
3) The idea of bureaucracy was developed by
A) Henri Fayol.
B) Frederick Taylor.
C) Lyndall Urwick.
D) Max Weber.
E) Mary Parker Follett.
Answer: D
Diff: 1 Type: MC Page Ref: 12
Skill: Recall
Objective: 1.4 Contrast the classical viewpoint of management with that advocated by the human relations movement.
4) The human relations movement was critical of
A) bureaucracy.
B) participative management.
C) open communication.
D) decentralized controls.
E) flexible management systems.
Answer: A
Diff: 1 Type: MC Page Ref: 13
Skill: Recall
Objective: 1.4 Contrast the classical viewpoint of management with that advocated by the human relations movement.
5) The human relations movement of the 1920s and 30s was originally concerned with the impact of fatigue, rest pauses, and lighting on productivity. Researchers began seeing the additional effects on productivity of
A) wage rates and profit sharing.
B) ethnicity and culture.
C) psychological and social processes.
D) flex-work programs.
E) product quality.
Answer: C
Diff: 1 Type: MC Page Ref: 13
Skill: Recall
Objective: 1.4 Contrast the classical viewpoint of management with that advocated by the human relations movement.
6) The Hawthorne studies illustrated how
A) fatigue can be avoided by redesigning work.
B) rest pauses can cause employees to lower their productivity.
C) lighting can reduce the quality of employees' work.
D) psychological and social processes affect productivity and work adjustment.
E) all of the above.
Answer: D
Diff: 2 Type: MC Page Ref: 13
Skill: Recall
Objective: 1.4 Contrast the classical viewpoint of management with that advocated by the human relations movement.
7) The idea of Scientific Management was developed at the Hawthorne works in the 1920s.
Answer: FALSE
Diff: 1 Type: TF Page Ref: 12
Skill: Recall
Objective: 1.4 Contrast the classical viewpoint of management with that advocated by the human relations movement.
8) ________ advocates the use of careful research to determine the optimum degree of specialization and standardization.