a.
True
b.
False
ANSWER:
True
17. A high-performance work system may be described as a specific combination of human resource practices that maximizes the knowledge, skills, abilities, flexibility, and commitment of employees.
a.
True
b.
False
ANSWER:
True
18. When applying the ISD model of training and development, the process often begins with the identification of a concern.
a.
True
b.
False
ANSWER:
True
19. A needs analysis typically has three levels including an organizational analysis, a departmental analysis, and a person analysis.
a.
True
b.
False
ANSWER:
False
20. The ISD model of training and development has three major steps: needs analysis, design, and delivery.
a.
True
b.
False
ANSWER:
False
21. Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the more traditional ADDIE training and development model.
a.
True
b.
False
ANSWER:
False
22. Human capital refers to the knowledge, skills, and abilities of an organization’s employees.
a.
True
b.
False
ANSWER:
True
23. Social capital has to do with relationships within an organization and between members of the organization and external stakeholders.
a.
True
b.
False
ANSWER:
True
24. Work engagement is a positive, fulfilling, work-related state of mind that is characterized by vigor, dedication, and attention.
a.
True
b.
False
ANSWER:
False
25. More than half (57 percent) of Canadian organizations provide training to their employees.
a.
True
b.
False
ANSWER:
False
26. What is the term for the process of establishing performance expectations, designing interventions and programs to improve performance, and monitoring the success of interventions and programs?
a.
performance review
b.
performance management
c.
performance evaluation
d.
performance system
ANSWER:
b
27. Which Canadian agency’s report concluded that continuous learning and the transfer of knowledge are key factors in fostering creativity and promoting organizational excellence?
a.
Toronto Transit Commission
b.
Conference Board of Canada
c.
Alberta Government
d.
Royal Canadian Mounted Police
ANSWER:
b
28. What did a study on the productivity of Canadian workers find?
a.
Most believe they are less productive at work than they could be.
b.
Very few believe they are less productive at work than they could be.
c.
Half believe they are less productive at work than they could be.
d.
All believe they are less productive at work than they could be.
ANSWER:
c
29. Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies?
a.
training often leads to higher turnover and gross margins
b.
training has a positive impact on overall customer satisfaction and profit levels
c.
training is not linked to increases in productivity
d.
training has a positive effect on an organization’s competitiveness but no impact on performance