ANSWER:
b
30. If an organization is concerned about the knowledge, skills, and abilities of its employees, what should be the goal of its training and development programs?
a.
human capital
b.
social capital
c.
work engagement
d.
performance management
ANSWER:
a
31. The performance management process includes several interrelated steps. What is the first step?
a.
developing performance goals
b.
deciding on the process to train and develop employees
c.
assigning appropriate rewards
d.
developing standard rating forms
ANSWER:
a
32. Which of the following statements is congruent with the notion of SMART goals?
a.
SMART goals should have clear performance or behaviour criteria
b.
SMART goals must address extrinsic motivators
c.
SMART goals should be easily attained
d.
SMART goals should not be time bound
ANSWER:
a
33. According to the textbook, what is the number-one attraction and retention tool for many organizations?
a.
compensation
b.
training
c.
bonuses
d.
development
ANSWER:
b
34. Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening vignette?
a.
to improve the productivity of police officers
b.
to improve the confidence level of police officers when dealing with criminal elements in the community
c.
to link training programs to the department’s strategic plan
d.
improve interactions between police officers and mentally ill individuals in the community
ANSWER:
d
35. Which of the following are two extrinsic benefits training will give an employee?
a.
an improved marketability and greater job security
b.
a greater sense of self-efficacy and a sense of accomplishment
c.
a more positive attitude toward their employer and their own confidence
d.
a greater sense of engagement toward customers and fellow employees
ANSWER:
a
36. Which of the following is NOT a benefit to society associated with training and development?
a.
higher levels of education
b.
greater economic prosperity
c.
better work–life balance
d.
improved standard of living
ANSWER:
c
37. Which statement best describes the current state of productivity and innovation in Canada?
a.
Canada rates very high in productivity metrics globally
b.
Canada lags its major global competitors in productivity and innovation
c.
Canada tends to rank high in productivity but low in innovation across most business sectors
d.
Canada has seen a recent sharp increase both in productivity and innovation across all business sectors
ANSWER:
b
38. Which of the following statements best describes the average investment in training and development in 2017 as a percentage of payroll in Canada compared to 2015?
a.
It is the same.
b.
It is much higher.
c.
It is lower.
d.
It is a little higher.
ANSWER:
c
39. According to the textbook, which group of employees had the highest average number of training hours per employee in 2017?
a.
technical employees
b.
front-line employees
c.
government employees
d.
senior management and executives
ANSWER:
d
40. According to data provided in the textbook, which province in Canada has a law that requires employers to invest in training and development?