Organizational Behaviour Understanding and Managing Life at Work 9th edition by Gary Johns Test bank

 
18) According to Mintzberg, which of the following is an interpersonal role of management?
a. Disseminator
b. Spokesperson
c. Disturbance handler
d. Figurehead
e. Negotiator
 
Answer: d
Diff: 2
Type: MC
Page Reference: 15
Skill: Recall
Objective: 1.6 Explain what managers do—their roles, activities, agendas for action, and thought processes.
 
19) Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the marketing manager. The topics of conversation range from personal family matters to issues of concern in their respective departments at Alpha. According to Mintzberg, these managers are performing the role of
a. liaison.
b. spokesperson.
c. disturbance handler.
d. figurehead.
e. negotiator.
 
Answer: a
Diff: 2
Type: MC
Page Reference: 15
Skill: Applied
Objective: 1.6 Explain what managers do—their roles, activities, agendas for action, and thought processes.
 
20) Robert Rennie, the Chief Operating Officer of Clearwater Industrial Products, is interviewed by TV reporters about recent allegations that the company has been dumping toxic waste into a stream. According to Mintzberg, Robert is performing the managerial role of
a. liaison.
b. spokesperson.
c. disturbance handler.
d. disseminator.
e. negotiator.
 
Answer: b
Diff: 2
Type: MC
Page Reference: 16
Skill: Applied
Objective: 1.6 Explain what managers do—their roles, activities, agendas for action, and thought processes.
 
21) Two important managerial tasks are the analysis of problems and taking action to deal with these problems. Analysis is closely related to which goal(s) of the field of organizational behaviour?
a. Management
b. Prediction and explanation
c. Explanation and control
d. Prediction and management
e. Prediction and control
 
Answer: b
Diff: 2
Type: MC
Page Reference: 11
Skill: Applied
Objective: 1.3 Define "management" and describe what managers do to accomplish goals.
 
22) It has been reported that the total cost of reported absenteeism in Canada is
a. $15 million annually.
b. $10 million annually.
c. $10 billion annually.
d. $15 billion annually.
e. $20 million annually.
 
Answer: d
Diff: 2
Type: MC
Page Reference: 21
Skill: Recall
Objective: 1.7 Describe the societal and global trends that are shaping contemporary management concerns.
 
23) Which goal of the field of organizational behaviour is most clearly exemplified by the practice of introducing a new pay system?
a. Explanation
b. Analysis
c. Managing
d. Prediction
e. Survival
 
Answer: c
Diff: 2
Type: MC
Page Reference: 11
Skill: Applied
Objective: 1.2 Explain the concept of "organizational behaviour" and describe the goals of the field.
 
24) Diversity can be defined in terms of
a. age.
b. gender.
c. race.
d. ethnic background.
e. all of the above.
 
Answer: e
Diff: 1
Type: MC
Page Reference: 19
Skill: Recall
Objective: 1.7 Describe the societal and global trends that are shaping contemporary management concerns.
 
25) When we say that the effectiveness of a particular leadership style is contingent upon certain factors, we mean that
a. this leadership style is effective in all circumstances.
b. this leadership style is almost never effective.
c. the leadership style causes these factors to occur.
d. the effectiveness of the leadership style depends on what these factors are.
e. the leadership style will only emerge if these factors are present.
 
Answer: d
Diff: 2
Type: MC
Page Reference: 14
Skill: Applied
Objective: 1.5 Describe the "contemporary contingency approach" to management.
 
26) Which of the following is false?
a. Contingent means dependent.
b. Prediction is a more complex process than explanation.
c. All organizations have survival as a goal.
d. Organizational behaviour involves both theory and practice.
e. Accurate prediction usually precedes explanation.
 
Answer: b
Diff: 2
Type: MC
Page Reference: 10
Skill: Recall
Objective: 1.2 Explain the concept of "organizational behaviour" and describe the goals of the field.
 
27) Organizational behaviour is concerned with groups because
a. informal groups can influence organizational effectiveness.
b. much work is performed by formal work groups.
c. groups can influence new organizational members.