Organizational Behaviour Understanding and Managing Life at Work 9th edition by Gary Johns Test bank

a. "We pay labourers by the hour and machinists with a piece rate system."
b. "Our aim is to have the best benefits package in the nation."
c. "Customer Service is Job 1."
d. "After months of study we finally decided to go with a state-of-the-art management information system."
e. "Our company policies ensure that every employee is treated equitably."
 
Answer: a
Diff: 3
Type: MC
Page Reference: 14
Skill: Applied
Objective: 1.5 Describe the "contemporary contingency approach" to management.
 
37) When I say that my management style is contingent upon the tasks my employees are performing, I mean that
a. I always use the same management style.
b. my management style affects the tasks they choose to perform.
c. the type of task determines my management style.
d. I treat all employees as equals.
e. my management style is only effective if certain tasks are performed.
 
Answer: c
Diff: 2
Type: MC
Page Reference: 14
Skill: Applied
Objective: 1.5 Describe the "contemporary contingency approach" to management.
 
38) Which of the following is NOT one of the four basic types of managerial activities identified by Luthans, Hodgetts, and Rosenkrantz?
a. Routine communication
b. Traditional management
c. Networking
d. Entrepreneuring
e. Human resource management
 
Answer: d
Diff: 2
Type: MC
Page Reference: 16
Skill: Recall
Objective: 1.6 Explain what managers do—their roles, activities, agendas for action, and thought processes.
 
39) Parminder Singh supervises the sheet metal shop at Globetrotter Airlines. One of his employees was late for the second time this week and, in accordance with company policy, Parminder warned him that if he was late again he would be sent home without pay for the day. According to Luthans, Hodgetts, and Rosenkrantz, which of the following managerial activities is Parminder performing?
a. Routine communication
b. Traditional management
c. Networking
d. Entrepreneuring
e. Human resource management
 
Answer: e
Diff: 3
Type: MC
Page Reference: 16
Skill: Applied
Objective: 1.6 Explain what managers do—their roles, activities, agendas for action, and thought processes.
 
40) Which of the following is one of the most important contingency variables in organizational behaviour?
a. Employee-organization relationships
b. Work-life conflict
c. National culture
d. Organizational culture
e. Diversity
 
Answer: c
Diff: 2
Type: MC
Page Reference: 19
Skill: Recall
Objective: 1.6 Explain what managers do—their roles, activities, agendas for action, and thought processes.
 
41) The Hawthorne studies illustrated how
a. fatigue can be avoided by redesigning work.
b. rest pauses can cause employees to lower their productivity.
c. lighting can reduce the quality of employees' work.
d. psychological and social processes affect productivity and work adjustment.
e. all of the above.
 
Answer: d
Diff: 2
Type: MC
Page Reference: 13
Skill: Recall
Objective: 1.4 Contrast the "classical viewpoint" of management with that which the "human relations movement" advocated.
 
42) A recent study of Canadian employees estimated that the high cost of absenteeism is due to which major workplace stressor?
a. Violence in the workplace
b. Downsizing and layoffs
c. Union-management conflict
d. Poorly designed jobs
e. Work-life conflict
 
Answer: e
Diff: 2
Type: MC
Page Reference: 21
Skill: Recall
Objective: 1.7 Describe the societal and global trends that are shaping contemporary management concerns.
 
43) Which of the following represents the fastest growing segment of the Canadian population?
a. Women
b. Senior citizens
c. Visible minorities
d. Teenagers
e. Children
 
Answer: c
Diff: 2
Type: MC
Page Reference: 19
Skill: Recall
Objective: 1.7 Describe the societal and global trends that are shaping contemporary management concerns.
 
44) It is predicted that by the year 2017, the number of visible minorities in Canada will
a. double.
b. triple.
c. quadruple.
d. be the same as in 2006.
e. be half of what it was in 2006.
 
Answer: a
Diff: 2
Type: MC
Page Reference: 20
Skill: Recall
Objective: 1.7 Describe the societal and global trends that are shaping contemporary management concerns.
 
45) In less than a decade, the workforce will be dominated by